! Warning you can erase your Voice Mail!
Programming System Functions Via Telephone
To access the System Administrator Mailbox:
1. Dial into voice mail From any phone on system dial 150
2. When the system answers, dial [*] + [#] followed by the System Administrator Mailbox number: (# 0 0 )
The system will announce: “Mailbox 15-00”, which is the System Administrator Mailbox number.
3. When requested, enter the System Administrator password. Default = [9]+[#]+[56].
( 150 *# #00 9#56) 1-9 Below
Programming Type Description
The System Administrator Mailbox menu plays to prompt you to select one of the options listed Press:
[1] for system greetings
[2] for Mailbox Administration
[3] for Auto Attendant configuration
[4] to set date and time
[5] to set operating mode
[6] to select PBX integration
[7] to record a prompt
[8] to listen to a prompt
[9] to change Open/Close Schedule
4. Select the appropriate button to select the desired option. Descriptions of the options are provided on the next several pages.
Administrator Options
1= System Greetings
The programmed Day or Night greeting for each port, this is the first announcement played to outside callers when they reach the system. Callers will either dial the system’s access number directly or they might be forwarded when the dialed extension is busy or unanswered. You have the option to record up to nine programmable greetings to provide callers with certain information and instructions upon their entering the system.
You can customize the system sign-on greetings to meet your organization’s needs. When you record a customized greeting, remind subscribers to dial [#] to identify themselves to the system as subscribers. This is important for new subscribers who can get confused and end up leaving unintended messages for others rather than entering their own mailboxes.
Outside callers who have never encountered a voice message system should be given clear instructions on what to do when they reach the system. Since mailbox numbers are generally the same as the extension numbers, a caller can leave a message by just dialing a [*] before the extension number of their intended party. By customizing the system greeting, explicit directions can be given to the outside caller.
To program system greetings:
1. Access the System Administrator Mailbox as described above. The System Administrator Mailbox Menu plays.
2. Press [1] to access system greetings. The system will prompt you for the greeting number
3. Enter the desired greeting number.
For example:
1 = Default Day greeting
2 = Default Night greeting
3 = Default Temporary greeting
4 - 9 = Open for customized greetings
4. You will be prompted with the following three choices:
Press [1] to Review. The greeting selected in Step 3 is played, then you are returned to Step 4.
Press [2] to Record. You will be prompted to record the greeting selected in Step 3. When you finish recording, press [#] to save the recording. Then you are returned to Step 4.
Press [3] to Delete. The system will announce that the greeting selected in Step 3 is deleted, then you are returned to Step 4.
5. When you finish work on the greeting initially selected in Step 3, you have three choices:
Press [*] to return to the Administrator Options Menu.
Press [*] + [*] to return to the system Main Customer Call Routing (CCR) Menu.
Press [*] + [*] + [*] to exit the system completely.
3 Auto
Attendant Configuration
Using this option
allows you to easily change the greeting a caller will hear on a given port
between the
programmed Day/Night greeting and the programmed Temporary greeting.
This is useful when a Temporary greeting for something like a weather-related
closing needs
to
be activated from a remote location.
To
change the Auto Attendant Configuration:
1. Access the
System Administrator Mailbox as described above.
The Administrator
Options menu
plays.
2. Press [3] for
Auto Attendant Configuration.
3. After the
prompt, press [1] to select normal greeting or [2] to select temporary greeting.
4. After the
prompt, press the appropriate port number to change [1,2,3,4,5,6,7,8]
You
are returned
to
the Administrator Options Menu in Step 1.
5. When you
finish Auto Attendant Configuration activities, you have three choices:
Press [1] through
[9] to select another System Administrator task to perform.
Press [*] to
return to the system Main Customer Call Routing (CCR) Menu.
Press [*] + [*]
to exit the system completely.
To change a Mailbox Password / Access Code:
1. Access the System Administrator Mailbox as described above
The Administrator Options Menu plays.
2. Press [2] to access mailbox administration.
3. After the prompt, enter the mailbox number for which you want to change the access code.
4. After the next prompt press [1] to change an access code.
5. Enter the new access code, and then press [#] to accept. The system will announce the new access code for confirmation, then you are returned to the Administrator Options menu in Step 1.
6. When you finish changing the access code(s),
Press * * * to exit the system completely.
7. Give the new temporary password to the subscriber. Tell the subscriber to enter their mailbox immediately to change the access code to one of their own choice.
To set the system date and time:
1. Access the System Administrator Mailbox as described above.
2. Press [4] to Set Date and Time.
3. After the prompt, press:
[1] to review data - the current date and time settings in the Voice Mail are announced, then you are returned to the Administrator Options Menu.
[2] to change data - after the first prompt, enter the time in four-digit military time format e.g., 0930 for 9:30 a.m. or 1830 for 6:30 p.m. After the second prompt, enter the date as a six-digit number in MMDDYY format. You are then returned to the prompt that asks if you want to review data, change data, or exit. Press * * * to exit the system.